RoAccess Support Page Email Page

Contact RoAccess Support

To contact Support by telephone

US/Canadian Customers

800-550-7345 (Fastest way to contact for Urgent reasons)

International and US Customers:

214-542-0683 (Support and Cell Phone)
927-416-0683 (Home Phone)

To contact Support by Email

You can use the following form, or

Send regular email to support @ RoAccess.com. If the situation is critical, place the Phase "PRIORITY=URGENT" in your Subject line, and we will give it our immediate attention.

Send Support Email
Priority:
Your Email:
Subject/Problem:
Details:

Non-Urgent Support Requests

The fastest response is typically during the hours of 8 a.m. to 9 p.m. US Central Standard Time. However, you will frequently find us on-line between 6 a.m. to about 2 a.m. We request that you send support questions or comments via email, because this allows us to better schedule our time. Urgent Support Requests Whether International or U.S., call us at ANY TIME, day or night, 7 days a week., if you have an emergency, such as a crisis reload of a crashed disk and you would like re-installation assistance. You decide what constitutes an emergency.

If you have a difficulty and are international, we will match your working schedule whether it be in our early morning, late nights or weekend. We prefer to arrange this in advance, as we have done this with Australia, South Africa, etc. But a crisis rarely occurs on schedule.

What to Do First

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