For other Testimonials, click here.

 
 
Letters to Technical Support
Letters to Technical Support
from various companies
using RoAccess
 
 
In the majority of cases, e-mails sent to technical support are answered the same day.  Also, in many cases the requested additions or changes/corrections are done and in the customer hands in less than a week.  If you have a question, difficulty or need, you need it addressed now, not 6 months later. 

Here is an example: 

On a Thursday, one user asked that we implement Autopilot Item Locking.  On Friday a different user asked that a "Reset" button be added to the Item Name Filter screens,  and reported a problem where mixed case Item Names were not being handled properly by the Item Filter screens.  By Monday, a new version of RoAccess containing all three requests were waiting in their mailbox.  This took only 4 days! 

Some changes or corrections are done and available the next day. However, actual bug reports are infrequent. 

The following e-mails are very typical frequently received.

 
Dear Dennis, 

Thank you so much.  The only comment I have is your service and response 
is excellent.

Another Rochade related question I need to solve .... 
 

 
Hi Dennis. 

I tested out the new version and the things we discussed have been 
corrected.  Thanks! 
 

 
Dear Dennis, 

Thank you so much again for your quick response. 
 
Dear Dennis, 

I had already tried another schema/table path report and yes, 
it IS cool!
 
D, 

I changed AConfig.pl to add item types to the list for OWNER and STAMP. 
Works great!

S 

Thanks, Dennis! 

I like the aspect of configurability on the attributes of OWNER, CLIENT, 
and STAMP.
Dennis 

Tried it, it works, thank you!!! 
 
Dennis, 

Many thanks for your reply. 

Thank you so much for the opportunity for discussing the requirements. 

(We periodically send out questionnaires to our users to help us define requirements for new features before we implement them. This way, you get what you want, not what the developer thinks you want.)